Technical Support Services

24/7 network & technical support

Network & Technical Support Services

Technical Support Services

Valley View Microsystems offers numerous technical support options such as:

General Support

Our general technical support services cover any hardware or software non emergency support activity that can be scheduled during normal business hours.  To schedule General Support, please call our scheduling department at 952-829-1991 ext. 106 or email us and we will reply promptly.

Same Day Emergency Support

If your network is down, you need support as soon as possible.  We have procedures in place to insure that you receive Same Day Emergency Support for network emergencies during normal business hours.  To schedule Same Day Emergency Support, please call our scheduling department at 952-829-1991 ext. 106 or email us and we will reply promptly.

After Hours Scheduled Support

We understand that there are times when you may not want your server down during normal business hours.  After Hours Scheduled Support is predetermined technical support time scheduled at your convenience nights or weekends.  Typically this support category involves more support time, such as server installs or network upgrades.  We recommend that you contact a Valley View Sales Representative directly at 952-829-1991 ext. 111 or email us to discuss your needs in greater detail.

After Hours Emergency Support

Most of our customers can wait until normal business hours for techinical support knowing that we will give them prompt attention, but if you require immediate support after hours we are available to assist you.  To schedule After Hours Emergency Support, please call our after hours support number at 952-829-1991 ext. 300.

With almost 20 years in the industry, we know what is required to support our customers.  We owe our longevity in this competitive marketplace to our loyal customer base and referrals.  We would welcome the opportunity to support your business and add you to our list of satisfied customers. 

Located in Eden Prairie, we provide network and technical support services to small to mid-size businesses in Minneapolis, St. Paul, Minnetonka, Edina and the Twin Cities Metro area! Call Valley View Microsystems today!